01. Acceptance of Terms

By accessing or using djsautoglass.com, submitting an inquiry, or requesting an online estimate, you agree to these Terms and Conditions.

These terms apply to website visitors and users of our online services. Additional written terms may apply to specific purchases, repairs, installations, warranties, or other services.

02. About Our Services

DJ's Auto Glass LLC provides automotive glass and related services, including windshield replacement, auto glass repair, rock chip repair, windshield calibration, vehicle glass replacement, and selected truck accessories.

Services may be available at our Gorham, New Hampshire location or through mobile service in eligible areas of New Hampshire and Maine.

Availability depends on location, vehicle requirements, parts, technician scheduling, and other operational considerations.

03. Online Quotes and Estimates

Our website may offer an automated quote function to help customers estimate the cost of eligible products and services.

• Online estimates are informational and are not guaranteed final prices or binding offers.
• Pricing may depend on vehicle year, make, model, trim, VIN, glass specifications, available parts, labor, and service location.
• Additional work, including required ADAS calibration, may affect the final price.
• Taxes, applicable fees, and mobile service charges may affect the final amount if not included in the estimate.
• Quotes are subject to verification of vehicle information, parts availability, and service requirements.
• Technical errors, outdated pricing information, or inaccurate customer information may result in an incorrect estimate.

DJ's Auto Glass will confirm the applicable price and scope of work before proceeding with a service. Customers may decline service if they do not accept the confirmed price.

04. Customer Information and Accuracy

When requesting a quote or service, you agree to provide information that is accurate and complete to the best of your knowledge.

This may include:

• Vehicle identification number (VIN), year, make, model, and trim.
• Type, location, and extent of glass damage.
• Vehicle features such as cameras, sensors, heating elements, and driver assistance systems.
• Contact information and requested service location.
• Insurance details when requesting insurance-related assistance.

Incorrect or incomplete information may affect quote accuracy, parts selection, scheduling, or service eligibility.

05. Insurance Claims and Coverage

DJ's Auto Glass may assist customers with auto glass insurance claims and related billing processes.

Insurance coverage, deductibles, claim approval, reimbursement, and any customer responsibility are determined by the applicable insurance policy and insurer.

An online estimate does not guarantee that an insurance company will approve or pay for the service.

Customers remain responsible for charges not covered by their insurance, subject to the terms of their service agreement and applicable law.

06. Appointments and Service Scheduling

Submitting an online quote request, contact form, or appointment inquiry does not automatically establish a confirmed appointment.

Scheduling is subject to confirmation by DJ's Auto Glass.

Appointment availability may change due to weather, technician availability, product delivery, vehicle requirements, or other circumstances.

Customers should contact us directly to cancel or reschedule. Any applicable cancellation or special-order charges should be disclosed and agreed upon before they apply.

07. Repairs, Replacements, and Calibration

The suitability of a glass repair or replacement depends on the condition of the vehicle, the location and severity of damage, manufacturer specifications, and safety considerations.

Some windshield replacements require advanced driver assistance system (ADAS) calibration. Any required calibration, additional components, or related work will be discussed with the customer as appropriate.

Rock chip repairs may improve the condition of damaged glass but may not eliminate all visible marks. Existing damage can sometimes spread during or after repair.

08. Pricing and Payment

Final charges will be based on the services and products approved by the customer.

Applicable taxes, deductibles, additional parts, and other disclosed charges may apply.

Payment methods and any financing or installment options are subject to availability and the applicable provider's terms.

Financing approval is not guaranteed. Any applicable payment deadlines, deposits, or special-order conditions will be communicated during the transaction.

09. Warranties and Service Concerns

DJ's Auto Glass provides written warranty information for applicable services.

The scope, duration, exclusions, and claim procedures are governed by the warranty documentation provided for the specific service or product.

Manufacturer warranties may apply separately to certain products or accessories.

Nothing in these Terms and Conditions replaces a written warranty or limits rights that cannot legally be excluded.

If you experience an issue after service, please contact us promptly so our team can review your concern.

10. Website Use and Availability

You agree to use this website only for lawful purposes and not to interfere with its security, operation, or accessibility.

Unauthorized access, automated abuse, fraudulent quote requests, or misuse of website functionality is prohibited.

We strive to maintain accurate and accessible website information, but cannot guarantee uninterrupted operation or that every page, feature, or estimate will always be free from technical errors.

11. Privacy and Customer Communications

Information submitted through our website may be used to process quote requests, verify vehicle details, respond to inquiries, coordinate appointments, and provide requested services.

Our handling of personal information is further described in our Privacy Policy.

By submitting a request, you authorize DJ's Auto Glass to contact you regarding that request through the contact methods you provide, subject to applicable law and your communication preferences.

This does not constitute consent to unrelated promotional messages or automated marketing communications.

Please do not submit sensitive payment information through general contact forms.

12. Third-Party Services

Our website may contain links to or integrations with third-party providers, including insurers, financing providers, payment processors, and other service platforms.

These providers may have their own terms, privacy practices, eligibility requirements, and service conditions.

DJ's Auto Glass does not control independently operated third-party websites or services.

13. Limitation of Liability

To the extent permitted by applicable law, DJ's Auto Glass is not responsible for losses resulting solely from interruptions, inaccuracies, or technical failures of the website or automated quote tool, except where liability cannot legally be excluded.

Nothing in these terms excludes or limits liability for negligence, defective work, misrepresentation, or other matters to the extent such liability cannot lawfully be excluded or limited.

Rights and remedies relating to completed services remain subject to applicable law and any relevant written service agreement.

14. Intellectual Property

Website text, graphics, logos, design elements, and other original materials owned by DJ's Auto Glass are protected by applicable intellectual property laws.

You may view the website for personal, noncommercial use but may not reproduce or commercially exploit its content without permission, except as permitted by law.

15. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, website functionality, business practices, or legal requirements.

Updates will be posted on this page with a revised Last Updated date.

Changes generally apply prospectively and do not automatically alter terms already agreed upon for confirmed services.

16. Governing Law

These website Terms and Conditions are governed by the laws of the State of New Hampshire, without regard to its conflict of laws principles, except where applicable law requires otherwise.

Nothing in this section removes consumer protections or legal rights available under applicable law.